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  • What makes digixVA unique: hiring processes, pricing, etc.
    What Makes digixVA Unique: 1. Rigorous Screening Process: We source top-tier candidates from North America and the Philippines, prioritizing a comprehensive screening process that includes criminal records, police clearance, ID and passport verification, and skill assessments. 2. Personality Matching: Our unique approach includes administering a personality test to ensure a seamless fit between our virtual assistants and your business needs. 3. AI Platforms: Tailoring to your requirements, we leverage cutting-edge AI platforms, enhancing efficiency and productivity. 4. Free Consultation: Enjoy a FREE 15-30 minute business consultation post-purchase to align our services with your specific goals. 5. Quick Onboarding: Experience swift onboarding, with virtual assistants available within 1 - 3 days, dependent on request volume and complexity. 6. Highly Secured: Ensuring your peace of mind, our website, internet, and devices are fortified with VPN, antivirus, and vigilant administrator oversight. 7. Loyalty and Referral Rewards: Benefit from loyalty rewards for returning clients and referral rewards, offering additional discounts and Amazon gift certificates. 8. Local Involvement: As a member of the local Canadian business network and commerce, and with a North American and Philippine focus, we are deeply rooted in the community, fostering collaboration and support. 9. Competitive Compensation and Skill Enhancement: Our contract VAs, based in North America and the Philippines, receive competitive hourly pay. We encourage continuous skill development, with a focus on updating AI skills at their own pace. 10. Guaranteed Lowest Prices: Trust in our commitment to providing the lowest prices without compromising the quality of our highly-qualified VA specialists. 11. Policy and After Payment: We believe in offering fair, transparent pricing for all clients. To ensure this, we have a no-discount policy. This allows us to: Invest in our team: By providing our team with fair compensation and ongoing development, we ensure they have the resources to deliver exceptional service. Deliver consistent, exceptional service: Our no-discount policy helps us maintain a high standard of quality for all clients. 12. Our 2-Week Satisfaction Guarantee: If you're not completely happy with your assigned talent within the first two weeks, we'll promptly find a better fit for your needs. 13. After Your Purchase: We'll guide you through the onboarding process: Look for an email with your Trello board access for submitting requests. You'll be connected with your dedicated talent via Slack or WhatsApp for a personalized introduction. 14. Our AI Advantage: We harness the power of AI to enhance your business. Here's a glimpse at our current tools: Seamless Communication: Slack, Notion Efficient Workflow: Trello, Zapier Targeted Lead Generation: Snovio, Beehiiv, Mailchimp Creative Content: Caard, Canva Pro, Capcut, Adobe Firefly, Sora, Midjourney, Leonardo Optimized Social Presence: Social media schedulers Client Relationship Management: Zoho, HubSpot Streamlined Accounting: Your in-house, QuickBooks, FreshBooks, Xero, etc. Powerful Writing & Coding: ChatGPT, Co-pilot We're always learning and adapting to bring you the best AI solutions.
  • What happens after I purchase a Plan?
    Additional Support and Flexibility: 1. Seamless Onboarding: Upon purchasing your plan, it will ask you a start date. You'll automatically receive your invoice and a member's guide, ensuring a smooth start to our partnership. Your VA Specialist will contact you whatever you prefer: email, Slack, Zoom, Google Meet, etc. 2. Ongoing Guidance: digixVA is committed to providing continuous guidance throughout the year. Feel free to reach out if you have any questions or need assistance. 3. Flexible Plan Options: Enjoy the flexibility to cancel your plan at any time. 4. Hassle-Free Replacement: If you find that your VA specialist isn't the right fit for your needs, we'll quickly replace them at no extra cost to ensure your satisfaction. 5. Financial Responsibility: We will be responsible to pay your VA Specialist. If you prefer to hire your VA, a contract and a placement fee will be procesed. If you decide to hire them full-time, compliance with government employment policies and guidelines is required. This section highlights the seamless onboarding process, ongoing support, plan flexibility, hassle-free specialist replacement, and your financial responsibilities for a transparent and user-friendly experience with digixVA.
  • Can I cancel and ask for refunds?
    Cancellation Information: Yes, you can cancel at any time. However, please consider the following before initiating the cancellation process: Logistical Effort: Cancelling involves substantial work on logistics, documentations, and the onboarding process. We want to ensure a smooth transition for you. Choose Your Team Carefully: We highly recommend taking the time to carefully choose your team before considering cancellation. This helps in building a strong and effective partnership. Contractual Agreement: Keep in mind that there is a contractual agreement between digixVA and your business. It's essential to review the terms and conditions outlined in the contract. We are here to assist you throughout the process. If you have any questions or concerns, feel free to reach out. Your satisfaction is our priority.
  • How can I reach your customer support?
    Contact Information: For prompt assistance, you can reach us via email at We will make every effort to call you as soon as possible. Alternatively, you can click on "BOOK A CALL" to schedule a Zoom meeting. Please note that, due to a high volume of scammers, digixVA does not encourage the provision of phone numbers directly. This precautionary measure is in place to ensure the security of our communication channels. We appreciate your understanding and look forward to assisting you through secure and efficient communication channels.
  • Why there is no company phone number?
    To prevent spam and scams, we only communicate via email and online bookings.
  • Can I also post jobs and select candidates from your website?
    Absolutely! We have an internal guide about the budget-wise (cheapest) plan rates and can give you access to special requests. However, please note that digixVA is not responsible for training VAs.
  • What is your office hours and VA Specialist Work Schedule?
    Work Schedule Flexibility: At digixVA, we understand that every business has unique needs. Some of our virtual assistants work exclusively on weekdays, while others are available 7 days a week or solely on weekends. Our approach is designed to align with your specific requirements, and we base our working hours on your daylight time zone. For instance, if your preferred time frame is 7:30 am - 3:30 pm, we ensure that your virtual assistant operates within that timeframe in your local time zone. This flexibility allows us to tailor our services to your business rhythm and ensures optimal collaboration between you and your virtual assistant.
  • Can I request job orders on weekends?
    Yes, you can. Please get in touch with the account manager or team leader.
  • Time Zone Flexibility
    Time Zone Flexibility: At digixVA, our team is well-equipped to work seamlessly in your time zone. Whether your business operates in a specific region or across different time zones, we have you covered. Additionally, some of our team members are available for on-call work, providing further flexibility to meet your dynamic business needs. Rest assured, we are committed to adapting our services to align perfectly with your schedule and requirements.
  • North American VA Specialist - Bookkeepers/Accounting Assistants
    At digixVA, our bookkeeping specialists are exclusively offered in North America.
  • Is there a plan that matches my needs without the need for a custom quote?
    Choose the Right Plan for You: 20 Hours per Week 40+ Hours per Week - request a quote. With digixVA, we tailor our services to match your job descriptions, and we take care of managing the team and their payroll. All you need to do is train them on the specific apps your firm is using. They have the expertise in different AI apps; however, you might using an in-house platforms.
  • Refund Policy for Monthly Service Plan
    1. Satisfaction Guarantee: We are committed to your satisfaction. If you're not happy with the virtual assistant initially assigned to you, we offer a replacement within the first 7 days. 2. Replacement Process: Contact our support team at [your contact email/phone] within the first 7 days. Let us know your concerns, and we'll promptly match you with a new virtual assistant. 3. No Refunds: As we cover the costs of your virtual specialist, we offer the flexibility to replace them if needed. 4. Cancellation and Service Adjustment: You can cancel your subscription at any time. 5. Contact Us: Questions or need assistance? Reach out to us at [your contact email/phone]. We're here to ensure you have the best experience with our service.
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