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Help Center

  • Why Book an Appointment?
    Booking a free consultation allows you to complete the digixVA questionnaires, saving time and helping us prepare an estimated quote and tailored job duties for you.
  • What services does digixVA offer?
    digixVA offers outsourcing of top talents tailored to your requests, following an exclusive process in outsourcing and selection. The process typically takes 1-5 days, depending on how many team members you are requesting for your department or firm. Additionally, digixVA provides on-call VAs for your emergency needs to cover the absence of your staff members. However, this on-call VA must undergo your in-house onboarding training in addition to their top-talent expert skills.
  • How does outsourcing hiring works?
    After your free consultation and upon confirming your specific requirements, we will provide you with a detailed quote outlining the costs for outsourcing your team. This will be sent to you for review and discussion before any payment is required. Once agreed, we will proceed with sourcing a suitable virtual assistant, typically within 1-5 days depending on complexity.
  • Does digixVA offer On-Call VA Services?
    Yes, we offer on-call VA services. Clients are required to provide in-house onboarding training to align our VAs with your specific tools and rules. At digixVA, our expert VAs are dedicated, professional, reliable, and experienced. We strive to find the perfect fit for your specific VA duties within 1-3 days. For more information, please use our Contact Form or Book An Appointment page to inquire.
  • How do you handle time zone differences?
    digixVA's outsourced and on-call expert team works in North American and global time zones.
  • What payment methods do you accept?
    After the initial consultation and agreement on services, we will send a secure Stripe link for the down payment. We accept all payment methods except digital wallets and cryptocurrency.
  • What if I need a replacement VA?
    If your VA doesn’t work out, we will replace them with another expert VA without any charge. If your VA is unavailable due to illness or emergencies, we provide a backup VA.
  • What are your office hours and operations?
    Our office hours and operations are Monday to Friday, 8am to 5pm PST time.
  • More questions?
    Please fill out the "form," and we'll email back to you.
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